Operations/Customer Service Training

Operations Consultant/Trainer

Seasoned professional in Operations, Sales and Marketing, Food and Beverage, Hotel Operations and Customer Service. Over 20 years of progressive experience in hospitality management. Highly effective and results-driven leader in team development and client relations. Vivian served as Senior Director of Special Events & Convention Services for the Hard Rock Hotel and the Mondrian Hotel. She also managed the openings of the Line Hotel and W Hollywood. Most recent consulting work included Thompson Hollywood, St. Regis Washington DC, Tommie Hollywood, Viceroy Hotel Group, and the Hollywood Roosevelt Hotel. Areas of expertise include:

Pre-opening and space programming for new development.
Improve business performance in operations, and strategy to increase efficiencies and profitability.
Assess and implement catering and banquet department policies and operating procedures.
Strong knowledge and experience in managing fundraisers, photo shoots, press junkets, award shows, movie premieres, and product launch parties.
Sensitivity and Customer Support Training. Trained and developed staff for improved guest services.

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